At FrameBit, we want you to be happy with your purchase. This Refund & Return Policy explains your rights and options if you are not satisfied with your order.
1. Right to Cancel / Returns
- You have the right to cancel your order within 14 days of receiving your goods without giving a reason.
- To exercise this right, contact us at support@framebit.shop with your order number.
- You must return the goods within 14 days of notifying us.
- We will refund you within 14 days of receiving the returned goods.
- Items must be unused, in original packaging, and in the same condition you received them.
- Proof of purchase (order confirmation or receipt) is required.
2. Refunds
- Approved refunds will be issued to your original payment method.
- Shipping costs are non-refundable, except where required by law or if the return is due to our error (e.g., wrong item, defective product).
3. Exchanges
If you would like to exchange a product (e.g., different size, replacement), please contact us. We will advise whether an exchange or a return + new purchase is required.
4. Defective or Damaged Products
If you receive a defective, damaged, or incorrect item:
- Contact us immediately at support@framebit.shop with photos and your order number.
- We will arrange a replacement, repair, or refund at no additional cost.
5. Return Shipping
- You are responsible for return shipping costs unless the return is due to our error or a legal right to free return applies.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
6. How to Start a Return
To request a return, please contact us at:
📧 support@framebit.shop
Include your order number and reason for return.
7. Legal Rights
This policy does not affect your statutory consumer rights, which may vary depending on your country of residence.